Terms of Use

1. Acceptance of Terms

By accessing, browsing, or using the website located at vwoodpellet.com (including all language subpaths such as /fr/, /ar/, /ko/, and others), you acknowledge that you have read, understood, and agree to be bound by these Terms of Use ("Terms") and our Privacy Policy.

These Terms apply to all visitors, users, and anyone who accesses or uses the website. If you are using this website on behalf of a business or organisation, you represent and warrant that you have the authority to bind that entity to these Terms.

If you do not agree to any part of these Terms, you must stop using the website immediately.

2. About This Website

This website is operated by PT. Vernel Agro Indonesia, a wood pellet producer and exporter headquartered in Sumatra, Indonesia, trading under the brand name VWoodPellet.

The website is a business-to-business (B2B) marketing and information resource designed to:

• Present information about VWoodPellet's products and capabilities
• Allow prospective buyers and partners to submit commercial inquiries
• Provide reference information on wood pellet production, packaging, and logistics

The website does not constitute an offer to sell or a solicitation of offers to buy any product. All commercial arrangements are subject to separate written agreements between the parties.

3. Permitted Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to:

• Access and view the website for personal or internal business research purposes;
• Submit inquiries through the contact form for legitimate commercial purposes;
• Share links to publicly accessible pages of the website.

This licence does not include any right to reproduce, redistribute, resell, or commercially exploit any content from the website without our prior written permission.

4. Prohibited Activities

You agree not to:

• Use the website for any unlawful purpose or in violation of any applicable laws or regulations;
• Submit false, misleading, or fraudulent information through any form on the website;
• Attempt to gain unauthorised access to any part of the website, its servers, or connected databases;
• Use automated tools (scrapers, bots, crawlers) to extract content from the website without our written consent;
• Introduce viruses, malware, or any other harmful code;
• Reverse engineer, decompile, or disassemble any software or systems underlying the website;
• Misrepresent your identity, affiliation, or purpose when submitting an inquiry;
• Use the website or its contact form to send spam, unsolicited commercial messages, or mass communications;
• Collect or harvest any personally identifiable information from the website;
• Take any action that imposes a disproportionate or unreasonable load on our infrastructure.

We reserve the right to block access, remove submissions, and take appropriate action against any user who violates these prohibitions.

5. Intellectual Property

All content on this website — including but not limited to text, copy, photographs, graphics, illustrations, logos, the VWoodPellet brand name, trade dress, product descriptions, page layouts, and code — is the exclusive property of PT. Vernel Agro Indonesia or its licensors, and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publicly display, transmit, or create derivative works from any website content without our express prior written consent.

5.1 Limited Quotation

You may quote brief excerpts from website content for the purpose of commentary, review, or news reporting, provided that you clearly attribute the content to VWoodPellet / PT. Vernel Agro Indonesia and include a link to the original page.

5.2 Trademarks

"VWoodPellet" and associated logos are trademarks of PT. Vernel Agro Indonesia. Nothing in these Terms grants you any right to use our trademarks, trade names, or logos without prior written authorisation.

6. User-Submitted Content

When you submit a message, inquiry, or other content through our contact form, you grant PT. Vernel Agro Indonesia a non-exclusive, royalty-free licence to use, store, and process that content solely for the purpose of responding to your inquiry and conducting related business communications.

You represent and warrant that any content you submit does not infringe the rights of any third party, is not defamatory, obscene, fraudulent, or illegal, and does not violate any applicable law or regulation.

We do not display user-submitted content publicly on this website.

7. Accuracy of Information

We strive to ensure that the information on this website is accurate, current, and complete. However, we make no representations or warranties — express or implied — about the accuracy, reliability, completeness, or suitability of any content on the website for any particular purpose.

Product specifications, packaging details, and shipping information on this website are provided as general guidance only. Specific, binding product specifications are agreed separately with each buyer in writing prior to any commercial transaction.

We reserve the right to update, modify, or remove any content on the website at any time and without notice.

8. Third-Party Links

This website may contain links to external websites or resources operated by third parties. These links are provided for convenience only. We do not control, endorse, or take responsibility for the content, products, services, or privacy practices of any third-party websites.

Accessing a third-party website through a link on our site is at your own risk. We encourage you to review the terms and privacy policies of any external websites you visit.

9. Disclaimer of Warranties

To the fullest extent permitted by applicable law, this website and all content therein are provided on an "as is" and "as available" basis, without any warranty of any kind, whether express, implied, statutory, or otherwise.

We expressly disclaim all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Warranties that the website will be uninterrupted, error-free, or free of viruses or other harmful components;
• Warranties regarding the accuracy or completeness of any information on the website.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

10. Limitation of Liability

To the fullest extent permitted by applicable law, PT. Vernel Agro Indonesia, its directors, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with:

• Your access to or use of (or inability to access or use) this website;
• Any errors, omissions, or inaccuracies in the website content;
• Any unauthorised access to or use of our servers or any personal data stored therein;
• Any interruption or cessation of transmission to or from the website;
• Any reliance on information, products, or services obtained through this website.

In no event shall our total liability to you for all claims arising from or related to the website exceed the greater of: (a) the amount you paid us (if any) in the 12 months preceding the claim; or (b) USD $100.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless PT. Vernel Agro Indonesia and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your access to or use of the website;
• Your violation of these Terms;
• Your violation of any third-party right, including intellectual property, privacy, or proprietary rights;
• Any content you submit through the website that causes damage to a third party.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy to understand our practices regarding collection, use, and protection of personal data.

13. Cookies

This website uses cookies and similar tracking technologies as described in our Privacy Policy — Section 5. By using the website and accepting our cookie consent banner, you agree to the use of cookies in accordance with our Privacy Policy.

You may withdraw your consent for non-essential cookies at any time by accessing the "Cookie Settings" option in the website footer.

14. Termination of Access

We reserve the right, at our sole discretion and without prior notice or liability, to suspend or terminate your access to all or any part of the website for any reason, including if we reasonably believe you have violated these Terms.

Upon termination, all licences and rights granted to you under these Terms will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including Sections 5, 9, 10, 11, and 15.

15. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms or the use of this website shall first be sought to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within 30 days, it shall be submitted to the competent courts of the Republic of Indonesia.

If you are located in the European Union, you may also have the right to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. However, as this website serves B2B users, consumer dispute resolution mechanisms may not apply.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. We may also notify registered users or frequent visitors via a notice on the website, at our discretion.

Your continued use of the website after any changes become effective constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using the website.

We recommend reviewing these Terms periodically. The current version always supersedes any prior version.

17. Contact

If you have questions, concerns, or requests regarding these Terms of Use, please contact us:

• Entity: PT. Vernel Agro Indonesia
• Brand: VWoodPellet
• Location: Sumatra, Indonesia
• Email: [email protected]
• Website: vwoodpellet.com

We will aim to respond to all written enquiries within 10 business days.